Refund policy

At Zouq Store, we ensure fast and secure deliveries across the UAE. Please read our official delivery and exchange policies carefully before placing your order:

1. 30-Day Exchange & Replacement Window:
* We offer a strict 30-day hassle-free replacement window from the day your package is delivered. If your product has any internal technical fault or defect, you are fully covered.
* To claim a replacement, simply take a quick video or photo of the defect and email us at teamzouqstore@gmail.com. We will arrange a brand new piece to be delivered to your doorstep free of charge.
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