Shipping policy

Thank you for shopping at Zouq Store. We are dedicated to delivering your orders quickly and securely across the United Arab Emirates. Please review our shipping rules below:

1. Free Shipping All Over UAE:
* We are proud to offer 100% Free Shipping on all orders across the UAE. There are no hidden fees, minimum purchase requirements, or extra delivery charges at checkout.

2. Delivery Timeline:
* Order Processing: Once you place an order, our team processes it within 24 hours.
* Shipping Time: Delivery typically takes 2 to 5 business days to reach your doorstep, depending on your location in the UAE.

3. Order Tracking & Delivery Process:
* Address Verification: Before shipping, our team or courier agent will contact you via Call or WhatsApp to confirm your location. Please ensure your mobile number is active.
* Delivery Day: On the day of delivery, the courier rider will call you to coordinate the exact drop-off time. 

4. Cash on Delivery (COD) Payment:
* We offer Cash on Delivery for all orders. You will pay the exact product amount in cash to the rider only when the package is handed over to you.
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